We respect your privacy and take every care with your personal data. This privacy notice explains how Mickledore Travel Limited uses and looks after your personal data and any other information that you may provide in using the website, making an enquiry, or making a booking. It also informs you about your privacy rights and how the data protection law protects you.
It was last updated on 10/11/2018 and is designed to be compliant with the General Data Protection Regulations (GDPR).
We will not pass on personal data for any reason other than those set out below. All personal data will be processed in compliance with the GDPR. We will use your personal data to enable us and our suppliers to fulfil your bookings and provide you any information you request about our products and services. We will not share your personal data with any third parties who are not involved in the arrangements of your holiday.
Mickledore Travel Limited is the data controller as defined by the GDPR and is responsible for your personal data. You can contact us by post, phone, or email, as follows: Mickledore Travel Ltd, 42 St John’s Street, Keswick CA12 5AG.
Telephone: +44 (0)17687 72335.
Personal data means any information about an individual from which that person can be identified. There are more details at the Information Commissioners Office (ICO).
We may collect and process the following data about you:
Where we have a legal requirement to collect your personal data, or need the data in order to fulfil your contract with us (eg book your holiday) and you fail to provide that data when requested, we may not be able to complete the contract between us (eg we won’t be able to book your holiday). In this case, we may have to cancel the contract. We would notify you if this was the case.
We will always use your personal data in compliance with the GDPR, for example:
We may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.
We may have to share your personal data with the following parties, in order to organise and manage your holiday, and/or to ensure the efficient and lawful running of our business.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We have security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. Access to your data is limited to only those employees, agents, contractors and other third parties who have a need to know. We have procedures to deal with any suspected personal data breach and will notify you and the ICO of a breach where we are legally required to do so.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
We have to keep basic information about our customers, including contact, identity, financial and transaction data for 6 years after their last booking in order to comply with tax and other laws. In some circumstances you can ask us to delete your data: see below.
You have the following rights with respect to your personal data:
To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between you and us, please in the first instance contact us
If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 0303 1231113 or via email or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK.
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One of our favourite routes
The Great Glen Way is the third longest walking route in Scotland. Follow the historic Caledonian Canal and traverse the forests above Loch Ness from Fort William, at the foot of Ben Nevis, to the vibrant city of Inverness, the capital of the highlands. The gentle gradient marks it as a relatively easy walk for beginners to enjoy while the scenery makes it attractive regardless of your ability and fitness levels.
One of our favourite routes
This route follows the world-famous Roman Wall for its entire length: Traverse this path from one coast to another, from Wallsend, near Newcastle, to the Solway Firth beyond Carlisle, indulging yourself in the history of the region, as well as some great scenery too.
We had a wonderful time on the South Downs Way walk even if we did get drenched to the skin several times! The baggage transfer went without a hitch and the choice of accommodation was second to none. The high point for us in the walking was walking down Devil's Dyke. You get the full experience when you walk down the valley which was dotted with wild orchids last week. Overall the route is exceptionally well waymarked and, being chalk, is well drained, so there is a pleasing lack of mud. Many thanks for organising such an enjoyable trip. The choice of accommodation definitely added to our enjoyment.
Jill Barr, UK
South Downs Way
We felt the pace of the week was perfect. We wouldn't have wanted to walk further each day, but the distances were enough to give us a sense of achievement. And we had significant energy for the museums, particularly the fab Vindolanda.
Wendy Moor, UK
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