A Walk in the Country is a member of the Association of Independent Tour Operators (AITO) and adheres to the AITO quality charter.
AITO is the Association for independent and specialist holiday companies. Our member companies, usually owner-managed, strive to create overseas holidays with high levels of professionalism and a shared concern for quality and personal service. The Association encourages the highest standards in all aspects of tour operating.
AITO sets criteria regarding ownership, finance and quality which must be satisfied before new companies are admitted to membership. All members are required to adhere to a Code of Business Practice which encourages high operational standards and conduct.
An AITO member is required to arrange financial protection for all holidays and other arrangements (including accommodation only) booked by customers with the member under the AITO logo. This financial protection applies to customers who are resident in the UK at the time of booking and to most overseas customers who have booked directly with the member. In doing so, the member must comply with UK government regulations. Members are required to submit details of their financial protection arrangements to AITO on a regular basis.
All members do their utmost to ensure that all their brochures and other publications, print or electronic, clearly and accurately describe the holidays and services offered.
All members are committed to high standards of service and believe in regular and thorough training of employees. Members continually seek to review and improve their holidays. They listen to their customers and always welcome suggestions for improving standards.
AITO endeavours to monitor quality standards regularly. All customers should receive a post-holiday questionnaire the results of which are scrutinised by the Association.
All members acknowledge the importance of AITO’s Sustainable Tourism guidelines, which recognise the social, economic and environmental responsibilities of tour operating. Those demonstrating their achievements beyond the pure acceptance of this principle are recognised by the award of 2 to 5-star status.
All members endeavour to deal swiftly and fairly with any issues their customers may raise. In the unlikely event that a dispute between an AITO member and a customer cannot be settled amicably, AITO’s low-cost Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and acceptable conclusion. A Walk in the Country is a member of the Association of Independent Tour Operators.
To contact the Association, visit www.aito.com or call 020 8744 9280.
One of our favourite routes
Discover the rolling downlands and charming villages of the South Downs as you walk from historic Winchester to the coastal town of Eastbourne, just beyond the dazzling white cliffs of the Seven Sisters and Beachy Head. This ancient trail follows droveways and old paths along the chalk escarpment of the South Downs, which divides the beautiful Hampshire and Sussex Weald from the south coast of England.
One of our favourite routes
This route follows the world-famous Roman Wall for its entire length: Traverse this path from one coast to another, from Wallsend, near Newcastle, to the Solway Firth beyond Carlisle, indulging yourself in the history of the region, as well as some great scenery too.
Would we use you again? Yes, definitely. This was the first time we had used you and we were highly impressed with the service provided from start to end. The quality of service certainly justifies your cost. We are hoping to do another walking holiday in 2017 - just need to decide on which one!
Steph Woodley, UK
Coast to Coast
There was no problem with any aspect of this 14-day walk, which is a compliment to your logistical and planning process. Information supplied was extremely comprehensive. I am sure a lot a thought has been put into those 'what if' situations.Thanks very much for doing such a good job.
Anthony Buckland, UK
Coast to Coast
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